Customer Service Intelligence Benchmark Results
Support Ticket Classification. Per-language Top-3 Hit Rate, latency, cost, and competitor comparison.
Note: Our metrics are from internal test suites. Competitor claims carry a per-vendor verification date and source in the table below; figures are self-reported by the respective vendors and re-verified at least every 90 days - comparisons older than that, or not yet verified, are marked under review rather than presented as current. We encourage you to run your own evaluation on your content.
91.2%
Avg Production Top-3
18
Languages
200
Indicators
-
Latency p95
Customer Service Intelligence Per-Language Top-3 Hit Rate
Representative languages shown. The complete 18-language matrix - including per-language sample counts and hit/miss detail - is available to customers and evaluators after sign-in.
| Language | Ranked Top-3 | Production Top-3 |
|---|---|---|
| ENbench-cs-2026-09-en | 85.3% | 87.3% |
| DEbench-cs-2026-09-de | 90.7% | 91.3% |
| JAbench-cs-2026-09-ja | 92.0% | 91.3% |
Ranked Top-3 reports raw ranking. Production Top-3 applies the detector confidence threshold and is the primary release metric. Metrics are generated reproducibly from version-controlled evaluation artifacts. See benchmark methodology.
These are hit rates over a labeled benchmark set, not alert precision on your traffic - the share of flags that are true positives depends on prevalence in your content. Translate your own measured rates into expected alerts and review workload with sentiqra-prevalence.py. The separate held-out decision-quality evaluation reports false-positive rates, abstention, and per-analyzer weak spots with uncertainty intervals - read it alongside this table.
Feature Comparison
| Feature | Customer Service |
|---|---|
| Evidence verified | - |
| Type | Deterministic, versioned analysis |
| Languages | 18 |
| Indicators | 200 |
| Avg Production Top-3 | 91.2% |
| Latency p50 | - |
| Latency p95 | - |
| Cost / 1K calls | See pricing |
| Deterministic | Yes |
| Audit Trail | Yes (reproducible) |
| Per-Indicator Signal Score | Yes (signal-match strength) |
| Custom Taxonomy | Yes |
Competitor Analysis
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Benchmark Results
Per-language Top-3 Hit Rate
Benchmark Methodology
How we measure Top-3 Hit Rate
Full Comparison
Sentiqra vs all competitors
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