Get help fast.
Pick the route that matches your issue - each has a response-time target. These are support targets, not a contractual service-level agreement: contractual SLAs with service-credit remedies are part of Enterprise agreements.
Developer support
Integration help, API errors, SDK issues, unexpected results.
Response: within 1 business day
Email support →Production incident
Elevated errors, downtime, or a suspected outage affecting you now.
Response: within 1 hour
Check status →General & billing
Account, billing, plans, and everything else.
Response: within 2 business days
Contact us →Where to ask what
Integration & SDK questions
Developer support - technical help by email.
Feedback & feature requests
Community & Feedback - routed to the product team.
Private / production help
Support Center (this page) - official tickets.
Sales & company questions
Contact - general inquiries.
Support never asks for datasets or raw case collections, and tickets accept no attachments. A request ID, configuration ID, or receipt is enough for troubleshooting. Consulting work that involves your data is scoped under a written engagement boundary first - see engagement data boundaries.