Terms of Service (archived)

1. Acceptance of Terms

By creating an account or using the Sentiqra API platform at sentiqra.tech ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Sentiqra provides deterministic semantic-analysis APIs across multiple domains including Trust & Safety, Cybersecurity, Discrimination, Emotion Analysis, Crisis Intelligence, Market Intelligence, Disinformation & Manipulation, and Customer Service Intelligence.

The Service is provided as an API platform with usage-based pricing tiers. We do not store submitted content beyond the request lifecycle.

3. Acceptable Use

You agree not to:

• Use the Service to process unlawful content or violate applicable laws
• Attempt to reverse-engineer, extract, or replicate our detection models or taxonomy
• Share, resell, or sublicense API access without written authorization
• Circumvent rate limits, spend caps, API key allowances, or account restrictions (usage beyond the included quota on a paid plan is billed overage, not a violation)
• Use the Service to build a competing detection or moderation product
• Attempt to disrupt, overload, or compromise the Service infrastructure

4. API Usage and Rate Limits

• Rate limits - each plan specifies requests per second (RPS) and burst limits. Requests exceeding these limits return HTTP 429.
• Monthly quota - each plan specifies a monthly included-quota. The rule differs by plan type: Free is a hard cap - requests beyond quota return HTTP 429 until the next billing cycle or a plan upgrade. Paid plans continue past quota into automatic overage billed at the plan's published per-1K rate, up to the plan's overage ceiling or a spend cap you configure; requests beyond that return HTTP 429. Enterprise terms are set by contract.
• API keys - each plan specifies a maximum number of active API keys. Keys inherit your account's domain, language, rate-limit, and quota entitlements.
• Fair use - we reserve the right to throttle or suspend accounts exhibiting abusive patterns.

5. Billing and Payment

• Subscriptions are billed monthly via Stripe or PayPal.
• Payment is due at the start of each billing cycle.
• Failed payments trigger a dunning process; accounts may be suspended after multiple failed attempts.
• Upgrades take effect immediately and are prorated.
• Overage charges apply to paid-plan usage beyond the included quota, billed per 1,000 analyzer runs at the plan's published rate, and invoiced with the next billing cycle. The Free plan has no overage - it stops at quota.
• Downgrades take effect at the start of the next billing cycle.
• Invoices are available in the portal and retained for 7 years per tax compliance requirements.

Refunds are handled on a case-by-case basis. Contact billing@sentiqra.tech for refund requests.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Key commitments:

• We do not use your submitted content for model training.
• We do not sell your data to third parties.
• Submitted content is processed in-memory and not persisted.

7. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance is announced in advance. We are not liable for downtime caused by factors outside our control, including third-party infrastructure (cloud infrastructure and processing providers).

Latency and uptime figures published on our performance page are informational performance targets and historical measurements - they are not contractual commitments under these Terms. Service level commitments, and any associated remedies such as service credits, apply only where agreed in a separate written agreement (for example, an Enterprise agreement).

Current service status is available at our status page.

8. Intellectual Property

Sentiqra retains all rights to the Service, including detection models, taxonomy, and platform software. You retain all rights to the content you submit for analysis.

Detection results returned by the API are licensed to you for internal use within your application. You may not redistribute raw detection results as a standalone data product.

9. Termination

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.
• We may suspend or terminate accounts that violate these Terms or exhibit abusive usage patterns.
• Upon termination, your API keys are revoked immediately. Historical usage data is retained per our data retention policy.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. Inference is deterministic for the same normalized input and pinned configuration; scores are signal-match strength rankings, and results may still contain false positives or false negatives. You are responsible for how you use and act on detection results.

We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements.

11. Limitation of Liability

To the maximum extent permitted by law, Sentiqra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice on our website. The "Last updated" date above reflects the most recent revision.

Previous versions: Terms of Service - August 1, 2025 (superseded September 20, 2026, when the per-plan billing rules were clarified).

13. Contact

For questions about these Terms, contact legal@sentiqra.tech.